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Rest Assured, We Stand Behind our Products.
For a complete list of Aquascape product lines with their corresponding warranty information, download our Product Warranty Guide.
Warranty
Warranty Claims
Aquascape is confident that our products are manufactured to the highest quality and want to ensure our customers are satisfied. If your Aquascape product is defective to the extent that you believe it is covered by our warranty outlined below, please complete the Warranty Claim Form.
How it works
2) RECEIVE CONFIRMATION
You will receive an email from us outlining the information needed to complete your claim, along with an RMA form.
3) SEND US YOUR PRODUCT
Some products are required to be sent back. Review the email received in Step 2 for further instructions.
If we determine the damage/defect of your item is covered under warranty you may be issued a replacement or a credit for the value of your product as determined by Aquascape, Inc.
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Warranty Requirements and Exceptions
The Aquascape Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of Aquascape products.
The warranty excludes costs of labor, removal of product, shipping and expenses related to the installation and re-installation of the product.
Should your product need to be returned, be sure to choose an insured and trackable delivery service. Aquascape, Inc is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product. This warranty covers products purchased through an authorized dealer and proof of purchase is required.
Warranty submissions are pending inspection of all returned products. If the product works properly after inspection, the warranty may be denied and a credit/replacement will not be sent. If a warranty is denied you will be charged shipping if you request the product to be returned.
Outside the U.S. and Canada
Replacement and repaired products will only be shipped to addresses within the United States and Canada. To obtain warranty service for products purchased outside of the U.S. or Canada, please contact the authorized dealer that supplied the product.
Reasons your item may not be covered
- Missing Proof Of Purchase – Without proof of purchase your warranty claim may be denied.
- Warranty Expired
- Discontinued Items – If your item has been discontinued and you do not have proof of purchase we will not be able to confirm a satisfactory replacement or compensation for your item.
- Passed Inspection – Your returned item was found to be in good working condition.
- Outside the U.S. and Canada
Warranty Claim Form
If your Aquascape product is defective and meets the requirements outlined in the Warranty Requirements and Exceptions section, please complete the form below.
*Completion of this form does not guarantee a replacement will be issued. The method of replacement is solely within the discretion of Aquascape, Inc.
Please Note: If your item was purchased within the last 30 days, please contact the retailer where the item was purchased for assistance.
Warranty Info
Please read the Warranty Requirements to see if your product qualifies.
Reasons your item may not be covered
- Missing Proof Of Purchase – Without proof of purchase your warranty claim may be denied.
- Warranty Expired
- Discontinued Items – If your item has been discontinued and you do not have proof of purchase we will not be able to confirm a satisfactory replacement or compensation for your item.
- Passed Inspection – Your returned item was found to be in good working condition.
- Outside the U.S. and Canada