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Warranty

Rest Assured, We Stand Behind our Products.
For a complete list of Aquascape product lines with their corresponding warranty information, download our Product Warranty Guide.

Warranty Claims

Aquascape is confident that our products are manufactured to the highest quality and want to ensure our customers are satisfied. If your Aquascape product is defective to the extent that you believe it is covered by our warranty outlined below, please complete the Warranty Claim Form.

How it works

1) SUBMIT YOUR FORM

Complete the Warranty Claim Form and all Required information online.

2) RECEIVE CONFIRMATION

You will receive an email from us outlining the information needed to complete your claim, along with an RMA form.

3) SEND US YOUR PRODUCT

Some products are required to be sent back. Review the email received in Step 2 for further instructions.

If we determine the damage/defect of your item is covered under warranty you may be issued a replacement or a credit for the value of your product as determined by Aquascape, Inc.

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Warranty Requirements and Exceptions

The Aquascape Warranty covers only the original/primary owner and does not cover abuse, alteration, theft, loss, or unauthorized and/or unreasonable use of Aquascape products.

Should your product need to be returned, be sure to choose an insured and trackable delivery service. Aquascape, Inc is not responsible for products that do not arrive in the mail. Please retain your shipment tracking information until we confirm receipt of your warranty product. This warranty covers products purchased through an authorized dealer and proof of purchase is required.

Outside the U.S. and Canada

Replacement and repaired products will only be shipped to addresses within the United States and Canada. To obtain warranty service for products purchased outside of the U.S. or Canada, please contact the authorized dealer that supplied the product.

Reasons your item may not be covered

  • Missing Proof Of Purchase – Without proof of purchase your warranty claim may be denied.
  • Warranty Expired
  • Discontinued Items – If your item has been discontinued and you do not have proof of purchase we will not be able to confirm a satisfactory replacement or compensation for your item.
  • Outside the U.S. and Canada

Warranty Claim Form

If your Aquascape product is defective and meets the requirements outlined in the Warranty Requirements and Exceptions section, please complete the form below.

*Completion of this form does not guarantee a replacement will be issued. The method of replacement is solely within the discretion of Aquascape, Inc.

Please Note: If your item was purchased within the last 30 days, please contact the retailer where the item was purchased for assistance.

Step 1 of 5

Please tell us who you are, so we can serve you better.

Warranty Info

Please read the Warranty Requirements to see if your product qualifies.

Reasons your item may not be covered

  • Missing Proof Of Purchase – Without proof of purchase your warranty claim may be denied.
  • Warranty Expired
  • Discontinued Items – If your item has been discontinued and you do not have proof of purchase we will not be able to confirm a satisfactory replacement or compensation for your item.
  • Outside the U.S. and Canada

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