SUPPORTING YOUR LOCAL STORES…

The official Aquascape online store is owned by Aquascape, Inc ("Aquascape", "company", "we", "us", or "our"). As part of our effort to support our retailer network,we try to fulfill your Aquascape purchase from the nearest retailer to your delivery location. Some of the email communication you receive during your shopping experience with Aquascape will be generated by Quivers (visit www.quivers.com or email [email protected]). They are our website partner and their software enables us to support your local stores, by allowing them to fulfill orders.

TABLE OF CONTENTS

30 DAY RETURNS

Changed your mind? If you aren't delighted with your purchase, you can return most new and unused products within 30 days of delivery and we will happily refund the purchase price (minus the original shipping charges).

It's easy to return a product:

1. Call (866) 877-6637 or fill out our contact request form to initiate a return.
2. An email will be sent to you with instructions for returning your product.
3. Ship your unused product, in its undamaged original packaging, to the address identified in our email.

For more details on how to return your purchase, view the "Returns and Refunds" section below.

SHIPPING POLICY

Aquascape orders are fulfilled by Aquascape or an authorized fulfillment partner based on order-routing and fulfillment availability. Delivery timing can vary depending on product availability, order processing, carrier performance, weather, holidays, and other factors outside our control. Aquascape, Inc. and our fulfillment partners shall not be liable for any delay or failure to deliver the goods within the estimated timescale.

Risk of loss and damages passes to you once the goods are delivered to you or are left with a person or place nominated by you.

Oversized Items

Oversized items are products considered bulky; heavy when packaged; or are shipped on a wooden pallet, regardless of weight. Additional shipping fees may apply to these items at checkout to cover the expense of shipping.

Freight shipments may also require delivery appointments, carrier contact, or special delivery arrangements. It is the customer's responsibility to ensure that the shipping address is accurate and that the recipient is available when required for delivery.

Orders refused at delivery or returned due to an incorrect, incomplete, or undeliverable address may be subject to additional shipping or handling charges.

For freight or oversized deliveries, the customer is responsible for responding to carrier contact attempts and completing any required delivery scheduling.

PAYMENT POLICY

Place Orders and Pay Online

Aquascape, Inc. has proudly chosen Quivers to manage order processing and fulfillment. Quivers is the provider of eCommerce solutions to over 1000 branded manufactures globally. When you order and pay online, their intelligent system immediately starts working to ensure a safe, secure checkout to allow you to receive your products as soon as possible.

Shop with Confidence

We accept payments with all major credit cards.

The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.

Upon placing your order your credit card will be pre-authorized. Your credit card will only be charged when your purchase has shipped.

We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.

TAXES

To help provide a total cost inclusive of tax, our system may authorize the highest potential sales tax amount associated with your order at the time of checkout. This initial authorization is part of the payment hold process and does not necessarily reflect the final tax charged.

Because orders are routed through our fulfillment network, the final tax applied depends on the location of the fulfilling party and the applicable tax nexus requirements associated with that shipment. Once your order is assigned for fulfillment, the tax amount is reviewed and adjusted if necessary.

If the final tax due is lower than the amount initially authorized, the difference will be removed from the order and reflected through an automated order update or partial refund notification. In some cases, this message may appear as a partial refund even though it is simply a tax adjustment based on final order routing.

No action is needed on your part. This is a normal part of the order process, and any necessary tax adjustment will be reflected automatically.

TARIFF AND TRADE-RELATED SURCHARGE POLICY

Aquascape, Inc. reserves the right to apply a tariff or trade-related surcharge to products in our online store when import costs, duties, tariffs, or related trade measures materially affect product cost. Any surcharge in effect at the time your order is placed will be reflected in your checkout total and itemized on the order confirmation or invoice. Surcharges are tied to external trade conditions and may be revised or removed for future orders.

Tariff Surcharge Details

• The surcharge amount will be calculated as a percentage of the product's base price.
• Applicable surcharges will be clearly displayed during the checkout process and will be itemized on the invoice.
• Surcharges are tied to external trade conditions and may be revised or removed for future orders.

Changes to Tariff Surcharge Policy

• Aquascape Inc. reserves the right to modify or update this tariff surcharge policy at any time without notice.
• Changes to the policy will apply to orders placed after the updated policy is posted.

ORDER CANCELLATION

Cancellations can be made by calling (866) 877-6637 or filling out our contact request form.

Because orders often begin processing quickly, cancellation requests should be submitted as soon as possible. If a cancellation request is received after order processing has begun, Aquascape reserves the right to deduct non-recoverable payment processing or administrative costs, such as transaction fees already incurred, where permitted by law and where such charges were incurred as a result of the cancellation. If the order has already entered the shipping process, we may not be able to cancel it. In that case, you can allow the order to be delivered and then submit a return. Additional information can be found in our Returns and Refunds section below.

RETURNS AND REFUNDS

We Source as Local to You as Possible

As part of our effort to support our retailer network we try and fulfill your Aquascape purchase from the nearest retailer to your delivery location. If your purchase has been fulfilled in this way the return address indicated on the email we send you will identify this retailer with their address and contact information for completing your returns. In this situation your return must be processed by the fulfilling retailer.

To initiate a return, call (866) 877-6637 or fill out our contact request form. You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:

• Original delivery fees are refunded only if returns are for defective products, or incorrect orders.
• You are responsible for shipping the products back and all costs involved. We recommend using a trackable shipping method such as FEDEX, UPS or similar.
• You can only initiate a return after an order has been shipped.
• Product must be returned in its original packaging with any included accessories and paperwork, and in new condition.
• Products that have been installed, modified, used, or returned incomplete may not qualify for a full refund.
• Any media, such as DVDs, books, etc., must be in it's original wrapping/packaging to be returned.
• Refunds will be for the full value of the returned items unless otherwise noted.
• Credit for returned items will be applied to the credit card used to make the purchase. Returns will generally be applied within 5 to 10 days of the date the return is received and processed by the fulfiller.
• If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.

Defective or Damaged Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact us for assistance.

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order packing list.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim and may not receive credit for the return.

Warranty Information

Returns are separate from product warranty claims. For warranty-related issues, please refer to the applicable product warranty information or contact customer support for assistance.

Limits of Responsibility

We accept no responsibility for user-initiated damage, improper installation, improper maintenance, abuse, neglect, normal wear and tear, modification, or loss of parts incurred during operation or use of the product. This policy does not limit any rights that may apply under an applicable product warranty or under consumer protection laws that cannot be waived.

ORDER QUESTIONS

If you have recently placed an order and need further information, you can reach us by calling (866) 877-6637 or fill out our contact request form.

Errors on Our Site

Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Aquascape, Inc. reserves the right to revoke any stated offer, cancel orders, and correct any errors, inaccuracies, or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.

If your payment has already been processed for a purchase when your order is cancelled, Aquascape, Inc. will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.

If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.

We reserve the right to modify or cancel the terms and conditions of these policies at any time. Any modification will be effective upon posting of the modified terms and conditions on our website.

EVENT/REGISTRATION CANCELLATION

To ensure the smooth planning and execution of our training programs and events, Aquascape must accurately estimate attendance, honor catering commitments, and maintain contractual agreements with venues and facilities. Accordingly, the following policies apply.

Attendee Cancellation

Aquascape, Inc. reserves the right to modify cancellation, refund, and credit policies on an event-by-event basis. Please refer to individual event details for any exceptions or updates.

Unless otherwise noted:

• No cancellations or refunds will be accepted within three (3) weeks of the event, on the event day, or after the event has occurred.
• No refunds will be issued for no-shows.
• All cancellations must be submitted by calling (866) 877-6637 or emailing [email protected].

Transfers & Event Credits

• Registrations may be transferred to another event date or converted to an event credit, at no penalty, provided the transfer or credit is issued and used within the same calendar year.
• If a registration is transferred to a later event and subsequently cancelled, only event credit will be issued; no refunds will be provided.

Event Credit Format & Use

• Event credits are issued in the form of a single-use discount code.
• Discount codes must be used within one (1) calendar year from the date of issuance.
• If the value of the discount code exceeds the cost of the selected event, any remaining balance will be forfeited.
• Discount codes are non-refundable, non-transferable, may not be split, combined, or redeemed for cash or other value.
• Exceptions may be granted at the sole discretion of Aquascape.

Event Cancellation by Aquascape

Aquascape reserves the right to cancel, postpone, or reschedule events due to unforeseen circumstances.
In such cases, registered attendees may receive a refund, event credit (discount code), or transfer, as determined by Aquascape based on the specific situation.

Policy Disclaimer

All policies are subject to change. Please refer to individual event pages for the most current and applicable information.