Contact Aquascape

Water Feature Help & Troubleshooting

Having issues with your pond, Pondless Waterfall, or water feature? Common problems like algae growth, cloudy or foamy water, low water flow, or pump performance are often caused by maintenance, water quality, or debris buildup. Click here to visit our Help Center for step-by-step troubleshooting guides to quickly identify and resolve the issue.

Product Questions & Support

Need help choosing, installing, or maintaining an Aquascape product? Whether you’re selecting the right pump, setting up a filtration system, or troubleshooting an issue, our product guides and manuals provide detailed instructions, maintenance tips, and proven solutions. Click here to visit our Help Center and access product support resources designed to help you get the most out of your Aquascape product.

Order Help

Have a question about your order status, shipping, or delivery? Start by checking your order confirmation and any shipping update emails for the most up-to-date information. Our team can assist with orders placed directly through Aquascapeinc.com or with our Customer Care team. If your purchase was made through a retailer (including Amazon or other sellers), please contact them directly for order support. For general order questions and additional information, please click here for more information.

Warranty & Returns

Need to start a warranty claim or return a product? Warranty claims and returns follow specific processes and require information like proof of purchase and product details. Most products can be returned within 30 days if unused and in original packaging.

Visit our Warranty & Returns page to begin your request and review requirements.

Events & Training

Interested in Aquascape training for your business? We offer hands-on training programs designed specifically for contractors, retailers, and other wholesale partners—covering installation techniques, product knowledge, and business growth strategies. Click here to visit our Events & Training page to view upcoming opportunities, program details, and registration information.

General Company Questions

Have a question about Aquascape as a company? This includes topics like becoming a contractor, working with Aquascape, company policies, or general information about how we operate. Many of these questions are answered in our Help Center, including details on working with Certified Aquascape Contractors, partnerships, and support options. Click here to visit our Help Center for more information before submitting a request.

Chicagoland Aquascape Water Feature Installations

This option is only for customers located in the Chicagoland area who are looking to have a water feature installed by the Aquascape Construction team. If you are outside of this area and are looking for a local contractor, please click here.

Chicagoland Aquascape Water Feature Maintenance

This option is only for customers in the Chicagoland area seeking maintenance or service from the Aquascape Construction team. If you are not located in this area and are looking for a local contractor to maintain or repair your water feature, please click here.

Chicagoland Aquascape Pond Shop

This option is only for customers planning to visit or contact the Aquascape retail store located in St. Charles, IL. If you are looking for a retailer of Aquascape products in another area, please click here.

Aquascape Foundation

Want to learn more about the Aquascape Foundation or get involved? The Foundation is dedicated to providing sustainable clean water solutions and supporting communities in need around the world. Click here to visit the Aquascape Foundation website to learn more, explore current initiatives, and find ways to support the mission.